Senior UX Designer

Responsibilities:

• Identify customer needs through interviews, surveys, etc.
• Conduct analysis to understand user behaviors, expectations, and experiences
• Perform UX benchmarking
• Define customer journeys and personas
• Create desktop and mobile prototypes/wiframes
• Analyze and challenge existing projects. Identify opportunities for improvement
• Lead or actively participate in design workshops and discussions with developers, Product Owners, and business units (understand technical constraints and business needs, explore problems, and define solutions together)
• Analyze user journeys using Contentsquare and Piwik PRO (heatmaps, funnels, clickable areas, etc.)
• Ensure the digital accessibility of interfaces according to WCAG 2.1 / RGAA 4.1 standards.

Your profile:

• You have already worked on website and mobile application projects using Agile methodologies.
• You are organized, curious, and you grasp the product's objectives to create wireframes and prototypes.
• Your experience and ongoing research have given you a solid understanding of current UX/UI concepts and best practices.
• You can present and explain your work to the team and stakeholders during reviews.
• You are open to constructive criticism from clients and colleagues.
• Proficiency in Figma (using the design system, creating new components).
• Proficiency in Contentsquare (behavioral analysis, session replay, zoning, A/B testing).
• Knowledge of Piwik PRO (analytics, tag management).
• Good understanding of UX research, design thinking, and UI. Design
• In-depth knowledge of digital accessibility standards: RGAA and RAWEB

You have already:

• Conducted benchmarks
• prepared, carried out, and analyzed user tests
• facilitated workshops (card sorting, etc.)
• performed user research, customer journey mapping, and navigation data analysis
• created wireframing and prototypes (using Figma)
• measured customer experience (NPS, CES, and CSAT)
• You are fluent in French and English (professional and conversational). Luxembourgish and/or German is an advantage;