UX Designer

- Identify customer needs through interviews, surveys, etc.

- Conduct analysis to understand user behaviors, expectations, and experiences

- Perform UX benchmarking

- Define customer journeys and personas

- Create desktop and mobile prototypes/wiframes

- Analyze and challenge existing projects. Identify opportunities for improvement

- Lead or actively participate in design workshops and discussions with developers, Product Owners, and business units (understand technical constraints and business needs, explore problems, and define solutions together)

- Analyze user journeys using Contentsquare and Piwik PRO (heatmaps, funnels, clickable areas, etc.)

- Ensure the digital accessibility of interfaces according to WCAG 2.1 / RGAA 4.1 standards.

Your profile:

- You have already worked on website and mobile application projects using Agile methodologies.

- You are organized, curious, and you grasp the product's objectives to create wireframes and prototypes.

- Your experience and ongoing research have given you a solid understanding of current UX/UI concepts and best practices.

- You can present and explain your work to the team and stakeholders during reviews.

- You are open to constructive criticism from clients and colleagues.

- Proficiency in Figma (using the design system, creating new components).

- Proficiency in Contentsquare (behavioral analysis, session replay, zoning, A/B testing).

- Knowledge of Piwik PRO (analytics, tag management).

- Good understanding of UX research, design thinking, and UI. Design

- In-depth knowledge of digital accessibility standards: RGAA and RAWEB

- You have already:

o conducted benchmarks

o prepared, carried out, and analyzed user tests

o facilitated workshops (card sorting, etc.)

o performed user research, customer journey mapping, and navigation data analysis

o created wireframing and prototypes (using Figma)

o measured customer experience (NPS, CES, and CSAT)

- You are fluent in French and English (professional and conversational). Luxembourgish and/or German is an advantage;