Consumer Data Platform Analyst

Consumer Data Platform (CDP) Support Consultant

We are supporting a global organisation seeking an experienced Consumer Data Platform Support Consultant to provide hands-on administration and technical support for an established BlueConic CDP.

This role sits within a Digital Data, Analytics & AI function and works closely with Mar-tech and business stakeholders to support ongoing CDP operations, enhancements and use case delivery. You will act as the primary point of contact for CDP-related service requests, incidents and platform administration, while supporting the transition of long-term ownership to an internal team.

Key Responsibilities

• Provide hands-on administration and technical support for the BlueConic CDP

• Act as the subject matter expert for consumer data, profiles, segments, consent and integrations

• Manage service requests and incidents using ServiceNow and maintain delivery backlogs in Jira

• Support configuration of listeners, profile properties, segments, tagging and tracking rules

• Support identity resolution, profile merges and duplication logic

• Validate and support integrations with external systems (CRM, ESP, batch imports/exports, APIs)

• Maintain and contribute to functional, technical and operational documentation

• Support testing, validation and knowledge transfer activities

• Work closely with cross-functional teams including Data, Martech, Project Management and external vendors

Required Skills & Experience

• 3+ years' experience in CDP administration or digital data platforms

• Proven experience with CDP tools such as BlueConic, Salesforce CDP, Tealium, Treasure Data or Amperity

• Strong understanding of consumer data models, integrations and first-party data collection

• Experience with identity resolution and consent management

• Comfortable working across both functional and technical requirements

• Strong stakeholder engagement and documentation skills

• Experience working in Agile or hybrid delivery environments

• Background in CPG / FMCG environments is highly desirable

This is an excellent opportunity for a CDP specialist who enjoys being hands-on, working close to the business, and supporting the evolution of a strategic consumer data platform.