General Manager

Role Purpose :

The General Manager (GM) is the single executive authority responsible for the full operational and financial performance of both The Company and The Company+.

This is a hands-on leadership role with full P&L ownership, team leadership, and responsibility for execution — operating strictly within a defined governance and authority framework.

The GM reports to the Boards of Directors of both companies and is accountable for results.

Scope of Responsibility:

A. Business & Financial Performance

- Full P&L responsibility for the Company.

- Budget ownership, cost control, and cash discipline.

- Monthly financial and performance reporting to the Boards.

- Proactive identification of risks, variances, and opportunities.

B. Operations & Customer Experience

- End-to-end responsibility for business

- Service quality, member experience, and facility standards.

- Vendor, facility, and systems management.

- Operational scalability across multiple locations.

C. People & Organisation

- Full authority to hire, manage, and develop staff.

- Build a performance-driven, service-oriented culture.

- Clear accountability, structure, and succession planning.

D. Sales, Marketing & Growth Execution

- Execute sales across desks, offices, meeting rooms, and corporate clients.

- Drive occupancy, utilisation, and yield.

- Oversee marketing execution and brand consistency.

E. The Company+ Launch Readiness

- Lead operational planning and execution for The Company+ (expected Launch Nov 2026).

- Coordinate fit-out readiness, staffing, systems, and processes.

- Deliver a smooth launch and transition to steady-state operations.

F. Governance & Compliance

- Operate strictly within the approved Governance & Authority Framework.

- Ensure regulatory, labour, VAT, and compliance discipline.

- Act as the primary interface with the Boards.

Experience:

- 8-12+ years in operations-led, service-based businesses.

- Proven experience with full P&L ownership.

- Background in coworking, hospitality, retail, or multi-site services preferred.

- Experience launching or scaling a new location highly desirable.

Note: We thank all applicants for their interest however only those candidates who are shortlisted will be contacted.