Associate Product Manager

WHO WE ARE & WHAT MAKE’S US A GREAT PLACE TO WORK 

NPS Prism is a market-leading, cloud-based CX benchmarking and operational improvement platform owned by Bain & Company. NPS Prism provides its customers with actionable insights and analysis that guide the creation of game-changing customer experiences. Based on rock-solid sampling, research, and analytic methodology, it lets customers see how they compare to their competitors on overall NPS®, and on every step of the customer journey. 

With NPS Prism you can see where you’re strong, where you lag, and how customers feel about doing business with you and your competitors, in their own words. The result: prioritize the customer interactions that matter most. NPS Prism customers use our customer experience benchmarks and insights to propel their growth and outpace the competition. 

Launched in 2019, NPS Prism has rapidly grown to a team of over 200, serving dozens of clients around the world. NPS Prism is 100% owned by Bain & Company, one of the top management consulting firms in the world and a company consistently recognized as one of the world’s best places to work. We believe that diversity, inclusion, and collaboration are key to building extraordinary teams. We hire people with exceptional talents, abilities, and potential, then create an environment where you can become the best version of yourself and thrive professionally and personally.  

WHAT YOU'LL DO 

NPS Prism is looking for an Associate Product Manager to support new and existing products focused on analytics and primary research, integrated with and leveraging AI, to support the long-term growth of NPS Prism. This role is well suited for someone early in their product career who is eager to learn the full product development lifecycle while contributing hands-on to meaningful product work. 

Key Responsibilities 

• Support product development activities across the full lifecycle, from ideation and scoping through launch and iteration 

• Contribute to new product initiatives by helping define requirements for new analytics, research, and AI-enabled products 

• Bring a strong customer perspective, assisting in translating customer needs and insights into product features 

• Partner with engineering, data science, commercial, and operations teams to help deliver product outcomes 

• Assist in identifying and resolving execution challenges, escalating and unblocking issues as needed 

• Support product documentation, user stories, prioritization, and roadmap updates 

• Help track product performance and customer feedback post-launch 

ABOUT YOU 

Required 

•  1–3 years of experience in product management, analytics, consulting, research, or a related role 

• Professional-level proficiency in written and spoken English is required for this role

• Exposure to product development processes and an interest in end-to-end product ownership 

• Data analysis skillset (SQL, Excel, Alteryx, etc.) with the desire to develop further in this domain 

• Strong customer-first mindset and analytical thinking skills 

• Ability to work hands-on as an individual contributor within cross-functional teams 

• Strong communication and organizational skills 

Preferred 

• Experience or interest in analytics, primary research, or AI-enabled products 

• Background in customer insights, data analysis, or research-driven problem solving 

• Experience working with customer success, commercial or GTM teams 

• Experience working in a B2B software business