Outpatient Administrator

Job Summary

The purpose of this role is to manage, plan and coordinate services provided to patients. Ensure a clear and smooth process and procedure for the patients especially for those seeking interdependent services.

Key Accountabilities

• Responsible for the administration of the Outpatient clinic and the coordination of assessment appointments between the medical and therapies teams, increasing efficiency and quality of care.
• Addressing and channelizing patient complains/ issues/ queries to attain maximum patient satisfaction.
• To develop systems to enable the smooth functioning of the outpatient department internally and with its interfaces.
• Liaise with the multidisciplinary team in making urgent appointments and coordinating appointments.
• To be accountable for an accurate and effective filing system in the Outpatients department and the secure, tracked transport of patient files between departments
• To take responsibility for preparing case files for clinics.
• To follow up clients who do not attend appointments.
• To receive and distribute mail for the Out-patient department, highlighting priority enquiries
• To maintain the confidentiality of all client data
• Regularly tour the facilities and service area to solicit feedback regarding performance and needs
• Involved in setting long, medium, and short-term goals and plans for services expansion as the need dictates with the Administrator’ s approval.
• Participates in committee’s functions relative to outpatient clinic, attend professional/civic service organizations as hospital representative as directed.
• Performs other related duties as assigned.

Education

A Bachelor’s Degree in Business Administrations or related field

Experience

6 years’ experience in healthcare administration out of which 2 years in Outpatient appointment bookings.