IT Support Specialist

We are a London-based fintech company with a mindful approach to financial services. Operating under a FCA-approved Electronic Money Institution (EMI) license, MADFIN delivers card acquiring tailored for fast-moving, high-growth businesses. Currently we are looking for IT Support Specialist to join our rapidly growing team.

Responsibilities:

Serve as the primary point of contact for internal IT support requests via chats, emails and calls
Provide first-line support, troubleshoot and resolve hardware, software, and connectivity issues for MacOS and Windows devices
Manage user accounts and access within Google Workspace and Atlassian Suite
Support and configure peripheral devices such as printers, Wi-Fi access points, and other office hardware
Assist in endpoint management activities, including device provisioning, software configuration, and basic device security enforcement using JumpCloud Device Management
Participate in IT onboarding/offboarding processes, ensuring users have appropriate access and equipment
Contribute to continuous improvement initiatives and knowledge base articles to reduce repeat support requests

Requirements

Proven hands-on experience in an IT support, help desk, or service desk role
Strong familiarity with MacOS and Windows desktop environments
Practical experience with JumpCloud Device Management (or equivalent MDM solutions)
Hands-on use and administration of Google Workspace
Familiarity with Atlassian Suite (e.g., Jira Service Management, Confluence)
Basic troubleshooting skills in networking concepts: VPN, TCP/IP, DNS, DHCP
Experience supporting printers, Wi-Fi networks, and general office hardware
Good communication and interpersonal skills; ability to explain technical information clearly to non-technical users

Nice to have:

Prior experience in a customer-oriented IT support environment
Knowledge of additional identity or access management platforms
Exposure to ticketing systems or ITSM processes
Experience with endpoint security tools

Benefits

Competitive salary based on your experience and contribution and performance-based bonuses
Flexible working conditions (on-site Riga/hybrid)
Additional paid Wellbeing Days — take time for your personal needs, health check-ups, or simply to recharge
Friendly and collaborative team — we value transparency, initiative, and support each other
Opportunity to grow together with the company and take on new responsibilities as we scale
Startup environment where your voice matters and ideas turn into features fast
Gifts from the company for work anniversaries and birthdays — because milestones matter, and we love celebrating them with you!

IT Support Specialist

Key Skills

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