IT Product Owner - Customer & Campaign Management (m/f/d)

Professional | Permanent | Full-time | Hybrid

Our Corporate Functions teams make sure everything at Grünenthal runs smoothly by bringing together people with a wide range of skills – from experts in finance, IT, HR, law and compliance through to business strategists and creative media minds. If you’re a great collaborator and a strong communicator, you’ll feel right at home here. Join our team and join forces with colleagues across our business to maximise our company’s positive impact on patients and their families.

What The Job Will Look Like

Each day you'll enjoy a variety of challenges such as:

• Act as a trusted technical advisor and critical support partner to the Commercial team, shaping future processes and IT landscape.
• Co-create and drive the IT solution roadmap for customer-management platforms, partnering with internal and external stakeholders.
• Oversee technical developments and end-to-end operations of customer-management and engagement platforms.
• Serve as project manager, ensuring excellence in execution across all initiatives within Customer & Campaign Management.
• Ensure quality in execution, timely delivery of projects, and alignment with business goals and KPIs.
• Communicate and report IT demands, project progress, and service KPIs to all relevant stakeholders.
  
  
  

What You’ll Bring To The Table

To make the most of this role and truly thrive, you should have:

• Master’s degree in (business) computer science, engineering, or a comparable field.
• 5–7 years’ experience in complex, international IT enterprise organizations.
• Strong background in business processes for the sales domain (e.g., field force, KAM, MSL).
• Technical expertise in Veeva CRM and experience with omnichannel initiatives in Pharma, especially marketing automation.
• Proven project management skills for large, complex projects and experience in process and change management.
• Fluent English (preferably with an additional European language).
  
  
  

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Ignacio Hipolito Galipienzo , the Hiring Manager