Front Office Executive

Type: Full time

Location: Rivers state

Responsibilities

Responsible for ensuring the front desk is tidy and presentable with all necessary material.

Answer all incoming calls and redirect them or keep messages.

Receiveletters, packages, etc. and distribute them

Reviewing the arrival and departure list daily and assisting in preparing and distributing welcome amenities.

Welcome guests upon arrival/check-in and bid them farewell at check-out.

Oversee and coordinate all arrivals and departures of special guests (VIPs, etc).

Respond to guests' needs and anticipate their unstated ones.

Expect and react promptly to guests’ requirements and inquiries.

Attends promptly to guests' inquiries and assists them with their needs.

Responsible for providing information regarding the facilities and all other services available.

Should have up to date information on daily room occupancy

Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.

Give proper and complete handover to the next shift

Should be able to handle all guests without bias or prejudice.

Ensures compliance with rules and policies.

Adhere to strictstaff grooming and hygienestandards.

Logs the day's activities in a logbook to ensure that the next person on duty follows up and is familiar with everything that needs extra attention.

Promotes all the facilities of the hotel and knows the surrounding areas when asked for directions.

Actively listen and resolve guests’ complaints.

Assists the guest in their travel needs.

Ensures the guests are satisfied and maintains their satisfaction throughout their time.

Competencies / Skills / Requirements

HND in Tourism, Business Administration or other related courses.

1 - 3 years in the front office or customer service in hospitality or similar reputable industry.

Should always be neatly dressed, and wears the complete uniform within the standards set forth by management.

Should always wear Identity tags at all times in order for recognition.

Excellent problem resolution skills along with outstanding communication and active listening skills.

Ability to work flexible hours.

Excellent computer skills.

Ability to understand and carry out oral and written instructions and request clarification when needed.

Strong interpersonal and organizational skills.

Must be guest service-focused and a team player.

A positive attitude and outgoing personality are essential.

Must be able to work shifts - days, evenings, weekends, and holidays.

Ability to relate well with guests and employees.

Personable, enthusiastic, self-motivated, and able to work independently.

Method of Application

Interested and qualified candidates should send applications to [email protected] using the job title as the subject of the email.