Freelance Onsite Support Technician – 1st / 2nd Level Support ( m/w/d)

Company Description

Our mission at Everience is to unleash the potential of digital technology to enable companies to focus on their value chain and increase their productivity and competitiveness.

We provide a tailor-made response to the needs of our customers to help them build an efficient working environment, adapted to the needs of users by deploying a wide range of expertise: consulting, desktop engineering, user support, knowledge management, business support, cybersecurity, cloud and infrastructure management, smart office, IT logistics

Everience operates in the Benelux and internationally and has 16 sites in Europe.

The quality of our services and the excellence of the technical expertise of our employees is our priority Everience is recruiting..

Job Description

Context :

We are looking for a Freelance OSS Technician L1/L2, based in Lysaker, to support its IT operations on a part-time basis (two days per week). In this role, you will provide operational support within OSS environments and handle incidents and service requests.

Key Responsibilities :

• Provide Level 1 and Level 2 technical support for OSS systems and end users
• Diagnose, troubleshoot, and resolve technical incidents efficiently
• Manage user requests end-to-end, ensuring follow-up until full resolution
• Escalate complex or critical issues to Level 3 support teams when necessary
• Document incidents, procedures, and resolutions accurately in the ticketing system
• Ensure strict compliance with SLA commitments and ITIL processes
• Collaborate closely with local and international IT teams
  
  

Required Skills & Experience :

• Proven experience in L1/L2 IT or OSS support
• Hands-on experience with ticketing tools (Jira Service Management and/or ServiceNow)
• Solid understanding of ITIL frameworks and best practices
• Ability to work independently in a critical production environment
• Strong communication, prioritization, and problem-solving skills
  
  

Additional Information

All our positions are open to people with disabilities