IT Support & Service Desk Technician

At PwC, we focus on creating a promising future where trust and innovation go side by side. Do you want to face this challenge with us?

PwC Services Portugal (PSP) is a joint venture between PwC Luxembourg and PwC Portugal, serving as an integral extension of PwC Luxembourg. Our growing team operates as an acceleration center supporting PwC Luxembourg’s clients. Leveraging a unique pool of talented professionals based in Matosinhos, our operating model ensures scalability, consistency, and quality in service delivery by integrating seamlessly into PwC Luxembourg’s operations and addressing talent attraction challenges sustainably.

The role – IT Support & Service Desk Technician

Responsibilities

We are seeking an experienced IT Support & Service Desk Technician to join our IT Support team. Your main responsibilities will include, but are not limited to:

• Provide day-to-day IT support to internal users, ensuring requests and issues are resolved efficiently and professionally
• Assist with onboarding and offboarding processes, including device setup and user orientation
• Deploy and maintain hardware (laptops, smartphones) and perform operating system and Office upgrades
• Coordinate hardware maintenance and repairs, ensuring proper documentation and inventory integrity
• Collaborate with vendors and local stakeholders for deliveries and on-site interventions
• Participate in IT projects and support second-level or infrastructure tasks when required.
  
  

Your profile

• BSc or MSc in Computer Science, Information Technology or a related field
• Proficiency in Windows 11 and Office 365 environments
• Experience with SCCM for software deployment and updates
• Strong knowledge of laptop hardware maintenance and troubleshooting
• Ability to manage laptop and smartphone deployments
• Skilled in software installation and configuration
• Familiarity with ticketing systems and inventory management tools
• Understanding of iOS and macOS operating systems
• Fluent in both written and spoken English and Portuguese.
  
  

We believe that success lies in people and in your willingness to push boundaries. If this resonates with you, you've found your place. It's time to bring your expertise to the 'Team PwC' and drive impactful change.

We spark curiosity so you can do inspiring work.

Grow here. Go further.