Cisco Network Voice Admin (Unified communication)

Job Description

Location: Warwick (Candidate should be close to this location )

Experience: 8-10 Years .

This role requires a voice/telephony engineer with familiarity of supporting MS Teams Voice and Cisco Call Manager infrastructure and the provisioning of users and devices.

• Capable of configuring CISCO LAN switches for the purpose of configuring IPT services

• Understanding of IP networks, addressing systems, routing for the purpose of configuring IPT services

• Knowledge of various legacy circuit type such as PSTN, POTS, ISDN30, assignment of number ranges, and telco ordering processes

• Comprehensive understanding of SIP, SBC configuration and troubleshooting

• Strong understanding of VoIP protocols (SIP, H.323), QoS, and VLANs.

• Understanding of MS Teams Phone Service, provisioning, and troubleshooting

• Capable of managing service requests and incidents through a Service Now resolver groups

• Experience managing telecom and network carriers/supplier delivery and SLAs

• Experience operating and troubleshooting call recording platforms such as Verint.

Preferred certifications:

• Cisco CCNP Collaboration

• Microsoft Certified Teams Voice / Collaboration Communications Systems Engineer

• ITIL Foundation