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Arab Solutions

Application Support Engineer (Ladies Arabic Speaking)

Arab Solutions
Qatar · Full-time · Associate
Job Title: Application Support Engineer (ladies – Arabic Speaking)

Purpose

Responsible for supporting existing in-house and vendor applications, ensuring stable operations, high availability, and minimal business disruption.

Key Responsibilities

  • Monitor application performance, identify issues, and analyze incidents.
  • Document problems, resolutions, and lessons learned.
  • Collaborate with internal teams and external vendors to ensure smooth integration and issue resolution.
  • Maintain system documentation, change logs, and operational procedures.
  • Plan, coordinate, test, and communicate application changes, upgrades, and new releases.
  • Provide technical guidance and training to end-users.
  • Lead investigations and perform Root Cause Analysis (RCA) for complex incidents.
  • Take ownership of cross-functional issues and drive them to resolution.
  • Participate in Change Management processes, ensuring proper approvals and rollback plans.
  • Communicate effectively with management, vendors, and business users.
  • Ensure business continuity during application updates, maintenance, and incident response.

Qualifications & Experience

  • Diploma or Bachelor’s degree in IT, Computer Science, or a related field.
  • 3–5 years of experience in application support or a similar role.
  • Strong understanding of application support processes and Change Management.
  • Experience working with in-house and vendor-supported applications.
  • Good communication, documentation, and stakeholder management skills.
  • Ability to work independently and handle critical incidents under pressure.

Skills: application support,vendor-supported,change management,stakeholder,documentation

Key Skills

Ranked by relevance

incident response high availability
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Posted
Dec 14, 2025
Type
Full-time
Level
Associate
Location
Doha
Company
Arab Solutions

Industries

IT Services IT Consulting

Categories

Information Technology

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