.NET Application Support

Key Responsibilities:

• Document existing support processes with precision and clarity.
• Develop and execute a comprehensive cross-training program for the L2 team to ensure seamless coverage in your absence.
• Actively participate in the transition of the business onto the ServiceNow platform.
• Establish and manage a robust support system for the business, ensuring all processes are built from scratch and tailored to meet business needs.
• Independently seek out necessary information and resources to effectively support and manage operations.
• Produce high-quality support documentation that is clear, concise, and easily understandable by various stakeholders.

Required Skills and Qualifications:

• Strong expertise in C# .NET Support.
• Proficient in managing and troubleshooting IIS (Internet Information Services).
• Experience with MSSQL for database management and support.
• Familiarity with Pipelines for automation and process improvement.
• Knowledge of Dynatrace for application performance monitoring.
• Experience with Azure cloud services and infrastructure.
• Competence in React for front-end development and support.
• Demonstrated ability to work independently, showing initiative and the ability to solve complex problems.
• Exceptional written communication skills, with the ability to produce high-quality documentation.