Senior Network Engineer

Job Description – Cloud Network Specialist

Location: Singapore

Work Mode: Hybrid

Duration: 6 months – 1 year (extendable)

Salary: Up to SGD 10,000 per month

Role: Cloud Network Specialist

Key Responsibilities

• Manage tickets and incidents via ServiceNow platform.
• Lead technical incident calls as Subject Matter Expert (SME).
• Troubleshoot and provide break-fix support for complex technical issues.
• Perform root cause analysis and drive process improvements.
• Ensure SLA compliance and shared ownership of issue resolution.
• Mentor and train team members as SME.
• Conduct testing, auditing, and ensure adherence to processes.
• Work in a Follow-the-Sun global support model.
• Maintain high levels of customer and employee satisfaction.

Technology Expertise Required

• Routing & Switching (R&S): BGP, OSPF, EIGRP, QoS, MPLS, WAN.
• Cloud Networking: AWS Advanced Networking / Cloud Architect, Azure Networking, AWS Load Balancers.
• Hybrid Integration: Hyperscaler + On‑Prem DC integration, capacity planning.
• SD‑WAN: Cisco Viptela (Vmanage, VSmart, VEdge, VBond).
• Switching Platforms: Cisco, Arista, Nexus, Catalyst.
• Wireless: Cisco, Aruba, Meraki.
• Load Balancers: F5 (Virtual + Physical).
• Debugging Tools: Wireshark (expert level).
• Desirable: P5G knowledge.

Qualifications & Experience

• 5+ years of experience as a Network Engineer supporting global infrastructures.
• Strong background in virtual devices deployment, hyperscaler integration, and cloud networking.
• Hands-on with Cisco ASR, ISR, Catalyst, Nexus (9K/7K/5K/2K), Meraki MS/MX, and F5 load balancers.
• Proven expertise in LAN/WAN troubleshooting, optimization, and documentation.
• Experience in Follow-the-Sun global support model.
• Engineering-level hyperscaler accreditation (AWS/Azure).

Certifications (Mandatory / Preferred)

• Cisco CCIE
• AWS Certified Advanced Networking / Architect
• Microsoft Azure Certified
• F5-CSE / F5-CTS
• Cisco 300-415 ENSDWI (SD-WAN)
• ITIL v4

Soft Skills

• Excellent verbal & written communication (English).
• Strong customer handling and stakeholder management skills.
• Ability to lead high-pressure incident calls with confidence.
• Team mentoring and knowledge-sharing mindset.