Scrum Master - ServiceNow Certified System Administrator (CSA)

Avanciers is seeking a highly skilled Scrum Master - ServiceNow Certified System Administrator (CSA) to join our team for an exciting Fulltime role with one of our esteemed Fortune 500 clients, based in Canada. This is a REMOTE role.

Position: Scrum Master - ServiceNowCertified System Administrator (CSA)

Location: [CANADA (REMOTE)

Job Description:

We are seeking an experienced Scrum Master with strong knowledge of Agile/Scrum frameworks and hands-on understanding of the ServiceNow platform, supported by an active ServiceNow Certified System Administrator (CSA) certification. The ideal candidate will guide Agile teams, ensure delivery excellence, and support ServiceNow-related initiatives by aligning processes, teams, and workflows.

Key Responsibilities

• Facilitate Agile ceremonies, including Daily Stand-ups, Sprint Planning, Sprint Reviews, and Retrospectives across multiple cross-functional teams.
• Coach teams on Agile/Scrum principles, improving delivery efficiency, predictability, and team collaboration.
• Partner with Product Owners to help define, refine, and maintain a well-prioritized Product Backlog.
• Support ServiceNow teams in implementing and maintaining platform enhancements, workflows, and best practices.
• Identify, track, and manage risks, impediments, and dependencies that impact sprint delivery.
• Promote continuous improvement through metrics-driven analysis (Velocity, Burndown, Team Capacity, etc.).
• Coordinate with technical teams, ServiceNow administrators/developers, and stakeholders for smooth release cycles and integrations.
• Ensure alignment with enterprise Agile processes, governance, and organizational best practices.
• Leverage ServiceNow knowledge to support platform operations, configuration oversight, and minor administrative tasks when needed.
• Drive a culture of transparency, accountability, and communication across business and technology teams.

Required Skills & Qualifications

• ServiceNow Certified System Administrator (CSA) – Mandatory.
• 8-10 years of experience working as a Scrum Master in Agile environments.
• Strong understanding of the ServiceNow platform, modules, workflows, and system administration fundamentals.
• Prior experience working with ServiceNow implementation or enhancement teams is highly preferred.
• Hands-on experience using Agile tools such as JIRA, Azure DevOps, Rally, or ServiceNow Agile module.
• Excellent communication, facilitation, conflict resolution, and stakeholder management skills.
• Ability to coach teams towards high performance and self-organization.
• Strong analytical, documentation, and problem-solving abilities.