Support Engineer

Do you enjoy solving complex technical problems?

At AppsFlyer, the Support Team is a critical part of AppsFlyer’s business. As a customer-obsessed company, our Support Engineers interact with customers daily, ensuring they have an amazing AppsFlyer Experience. Support Engineers will be putting their problem-solving skills to the test to assist our customers in achieving success. In addition, the entire team is a crucial component of the feedback loop, working closely with the Engineering team to fix bugs, help the product evolve, and help update our knowledge base articles. The role is highly collaborative and demands someone who can work across departments.

What You’ll Do

• Take end-to-end ownership of customer technical issues, including initial troubleshooting, root cause identification, resolution, and communication -
• Work with the Customer's App development team to troubleshoot any SDK implementation issues
• Collaborate closely with CSM, Product, Engineering, Partners teams, and others to troubleshoot technical issues
• Enrich our client Knowledge Base with relevant technical information.
• Create and lead support improvement processes across the company.
  
  

What You Have

• Passion for delivering a superior client experience
• Experience in technical customer support, with strong communication skills for explaining complex issues
• Advanced experience (4+ years of experience) in SQL or other querying languages
• Mobile (iOS, Android) development/QA experience - a strong plus.
• AI enthusiast, eager to leverage AI tools to optimize workflows, improve efficiency, and elevate customer support processes.
• Logical thinking with strong organizational, analytical, and problem-solving abilities
• Highly adaptable, fast learner, and naturally inquisitive
• Multitasking and ability to work independently
  
  

Bonus Points

• Web / mobile marketing and digital advertising experience
• Ability to integrate, test, and troubleshoot mobile SDKs
• Understand REST APIs
• Data analysis experience
• Being referred by an AppsFlyer team member