People Support Operations Specialist (w/m/d)

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

The Position

As an People Support Operations Specialist you are part of a dynamic, vivid and spiritful Employee Lifecycle Management team supporting the EMEA region. The Employee Lifecycle Management teams deliver customer service and advisory support to HR and business partners on global HR systems and processes, ensuring end-to-end process completion in line with our customer-focused principles.

As a qualified expert, you are:

• Providing support, insight and explanation on HR systems as well as advisory and administrative activities in one or more main area of HR business processes and employee lifecycle events (eg. onboarding: pre-employment and reference checks, hiring/onboarding, contract creation; employee changes: contract modifications, employee changes/moves, payroll & personal data changes; offboarding: terminations & offboarding support, retirement process, etc.)
• Providing customer service on HR related activities, such as inquiry resolution, request management, and troubleshooting
• Supporting the embedding of the new ways of working, actively participating in the development and implementation of continuous improvement initiatives
• Behaving as role model to team members, showing positive and flexible attitude
• Developing and managing key stakeholder relationships in a proactive and customer outcomes focused way
• Building relationships with HR colleagues within the PSS organization as well as with customers to ensure ongoing service delivery effectiveness
  
  

Who you are:

We are looking for someone who is self-motivated, really passionate about his or her job and understands that providing a high-quality service is crucial for the organization. As an ideal team member you are open-minded, dedicated to make a difference and open to constant development. Furthermore, you have:

• Strong customer centricity, end-to-end accountability, problem-solving skills, growth & agile mindset in ambiguous situations
• Multi-cultural acceptance, ability to work in a fast-paced and changing environment
• Experience in service delivery or customer care environment (experience in the HR Operations / HR Services area is an advantage)
• Fluent in written and spoken English & German
  
  

You can expect an annual salary from € 50,000.00 gross, as well as a performance-related bonus and attractive benefits. Pension fund, company restaurant, flexible working time models, company health promotion and a wide range of sports activities are just some of them. Depending on qualifications and experience, there is a willingness to overpay.

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Roche is an Equal Opportunity Employer.