Technical Support Engineer

Job Title: Technical Support Engineer

Working Model: Full-time / Remote work

Location: Ukraine Company

Overview:

Fox ESS was established in 2019, and through its world-leading team of engineers and technicians, is leading the way in power technology R&D, energy storage equipment manufacturing, IT data services, and new energy project development. We focus on providing cutting-edge distributed energy solutions, energy storage systems, and smart energy management services for residential and commercial applications.

We are now seeking a Technical Support Engineer to join our Technical team in Ukraine.

This role plays a critical part in ensuring our customers receive excellent support for our renewable energy solutions.

Key Responsibilities:

• Provide technical support to customers via phone, email, chat, or on-site when necessary • Diagnose and troubleshoot hardware and software issues related to our products

• Coordinate with internal technical and engineering teams to resolve complex problems

• Prepare and maintain support documentation, FAQs, and technical materials in Ukraine

• Maintain a high level of customer satisfaction through professional communication and problem-solving

• Report common issues and customer feedback to the product and R&D teams for improvements

Requirements:

1. Fluent in Ukrainian and English (both written and spoken).

2. At least 2 years of experience in technical support, electrical engineering, or a related field.

3. Able to travel locally with a valid driving license.

4. Excellent problem-solving abilities and customer service mindset.

What we offer:

• Be part of a fast-growing global renewable energy brand.

• Hybrid work flexibility and collaborative team culture.

• Opportunities for career growth and technical training.

• Comprehensive technical training and onboarding.

Contact info:

If you're passionate about clean energy and enjoy solving technical challenges, we want to hear from you!

Please send your resume to: [email protected]