Data Analyst/Sales Support

About the Role:

Shared Services Data Analyst/Sales Support will be responsible to support our strong renewals business with existing high touch/mid-market Digital customers. This position works and collaborates with all facets of the HCLSoftware internal functional like sales support team (Fractal leaders, CEE, and Renewals Manager) to ensure value delivery, customer satisfaction and timely renewals of licensing and software while identifying upsell &; cross-sell opportunities in accordance with customer needs.

The successful candidate should be well organized with attention to detail and able to multi-task within a high volume, high transaction environment and take on responsibilities listed below:

This role is onsite for 4 days a week.

Quoting:

• The quoting process involves several steps to provide our customers with accurate pricing information for renewing their software licenses. Here is a general overview of the quoting process:

• Customer Information: The process begins by gathering the necessary information about the customer. This includes details such as the customer's name, company name, contact information, opportunity number, and any specific requirements or changes they may have for the software renewal.

• License Evaluation: We evaluate the customers existing software licenses to determine their current status and expiration dates. We also review the customers usage history, license types, and any additional services or modules they may have purchased.

• Pricing Determination: Based on the license evaluation, we determine the pricing for the software renewal. This can involve factors such as the number of licenses needed, the duration of the renewal period, any volume discounts, and the inclusion of optional services or support.

• Quote Preparation: Once a formal quotation document is created, the document outlines the pricing details, terms and conditions, and any additional information relevant to the renewal. The quote may also include information about payment options, license terms, and any

discounts applicable to the customer.

• Review and Approval: The quote is reviewed internally to ensure accuracy and compliance with our policies. Depending on the delegation matrix, the quote may require additional revisions and approval from specific individuals and/or before it can be finalized.

Qualifications:

• 3-7 years' experience for the role
• Nice to have skills but not required - proficiency in Spanish/French/German/Italian/Portuguese