Reporting & Insights Specialist

We are looking for a highly skilled Reporting & Insights Specialist to support IT Service Delivery. This role focuses on data-driven storytelling, executive reporting, and automation, enabling insights that guide management decisions. The candidate will create impactful reports, maintain reporting databases, and ensure accurate, actionable insights.

Responsibilities:

Executive Reporting & Storytelling

• Prepare weekly, monthly, and ad-hoc reports using Power BI and PowerPoint.
• Translate complex Service Delivery data into clear insights, trends, and KPIs for senior management.
• Recommend effective data presentation formats for executives and teams.
• Mentor team members on best practices for reporting.

Data Engineering & Automation

• Build and maintain reporting databases (SQL/Excel/Power BI backend).
• Develop dashboards for executive and operational insights.
• Automate recurring reports to reduce manual dependencies.
• Ensure accuracy, consistency, and timeliness of data.

Collaboration & Data Collection

• Collect inputs from team members, PMs, developers, and vendors.
• Consolidate data from multiple sources into unified reports.
• Serve as the go-to reporting and insights contact.

Professional & Personal Discipline

• Work independently with accountability.
• Manage time effectively to meet deadlines for recurring and ad-hoc reports.
• Maintain high attention to detail and ensure zero-error reporting.

Qualifications:

• Experience: 5–7 years in reporting, insights, or business analysis.
• Technical Skills: Advanced PowerPoint, Power BI, SQL (basic–intermediate), advanced Excel (pivot tables, macros, data cleansing), reporting database management.
• Domain Knowledge: IT Service Delivery, PMO, or performance reporting; familiarity with KPIs, SLAs, escalation metrics; exposure to ITIL processes and DevOps preferred.
• Soft Skills: Strong analytical mindset, excellent communication, self-driven, disciplined, and able to meet deadlines.
• Professional Traits: Combines technical expertise with business reporting, works independently, and provides guidance on reporting standards.