Head of Business Operations

Head of Business Operations — Fintech (Crypto / FX / CFD)

About the Role

Our client, a fast-growing and forward-thinking fintech platform, is hiring a Head of Business Operations to oversee day-to-day operations while building the systems, processes, and cadence that enable scale. You’ll be a key member of the senior leadership team—driving execution, partnering on strategy, and ensuring the business runs with clarity and discipline in a high-growth environment.

Key Responsibilities

Strategic Execution

• Design and implement business strategies, plans, and procedures aligned to company vision.
• Set measurable goals for performance and growth; own reporting and dashboards to keep teams aligned.
• Act as a thought partner to leadership, ensuring initiatives ladder up to long-term objectives.

Process Design & Automation

• Identify operational inefficiencies and design scalable, streamlined processes.
• Establish governance frameworks, operating cadences, and documentation that improve accountability.
• Implement tools and automation to reduce friction and improve data-driven decision-making.

Project & Program Management

• Lead cross-functional initiatives end-to-end using structured methodologies (OKRs/Agile/Kanban).
• Drive clarity of scope, timelines, and ownership; ensure disciplined execution across teams.

Org & Team Operations

• Oversee company-wide operations: policies, performance management, and compliance across entities.
• Support hiring, onboarding, and talent development to strengthen operational maturity.
• Manage partner/vendor relationships and support expansion activities (e.g., alliances, new ventures).

Qualifications & Experience

• 6–10 years in operations/strategic programs/consulting within high-growth environments; experience as a Head of Operations or equivalent in FX/CFD/Crypto is strongly preferred.
• Fintech/Banking/Blockchain background with understanding of core business functions (HR, Finance, Marketing).
• Demonstrable track record in strategic planning, business development, and scaling processes/systems.
• Outstanding organization, leadership, and stakeholder management skills; highly analytical and time-efficient.