Agile Delivery Coach

Description/Role:

As Agile Delivery Manager, you will be part of the Technology Partner Management Team and act as the key liaison between client and one of its strategic IT partners. You will coordinate internal alignment across departments, manage external partner performance, and ensure delivery excellence through strong governance and stakeholder engagement. This role requires a mix of commercial insight, IT understanding, and agile delivery experience.

Responsibilities:

• Coordinate internal alignment across multiple departments and tribes
• SPOC for external strategic partner & internal teams and manage delivery expectations
• Monitor KPIs and performance metrics
• Support contract compliance and commercial model negotiations
• Facilitate agile ways of working and guide partner teams
• Align partner delivery with business goals
• Ensure contracts, SLA’s and budgets are respected
• Track performance and lead improvements
• Manage governance and commercial relationships
• Communicate with senior stakeholders and present updates
• Handle escalations and resolve delivery issues
• Align demand forecasts and resource planning
• Lead transformation and cost-efficiency efforts
• Support contract renewals and evaluations

Requirements & Qualifications:

• Education: Not strictly defined; relevant experience may substitute formal education
• Experience: Minimum 10 years in IT delivery, supplier management, or similar roles

Must have skills:

• Proven experience in agile IT delivery environments
• Strong stakeholder management and communication skills
• Commercial awareness and contract management experience
• Ability to work across multiple departments and align conflicting interests
• Resilience and adaptability in a fast-paced, evolving environment
• Fluent in English

Nice to have skills:

• Experience with offshore team collaboration
• Agile certifications (e.g., Scrum, SAFe)
• Dutch language skills
• Background in telecom or large-scale IT transformation projects