Director Customer Analytics & Data Solutions

As Director Customer Analytics & Data Solutions, you will lead advanced data-driven analysis, insight and modelling across TUI's Markets + Airline Marketing, Sales & Customer Division.

Application closing date: 20th October (Please note that due to a high number of applications we might need to close the role earlier than the application closing date - so don't delay!)

About Our Offer

• Competitive senior level remuneration package
• Very flexible working conditions ("trust-based working hours" + mobile/home working)
• Pension schemes and healthcare options
• Generous holiday entitlement & discounts

About The Job

• You'll define and gain agreement on the vision and strategy for Analytics, Data Solutions, and Personalisation support within the Marketing, Sales & Customer division, ensuring alignment with broader divisions and group-wide developments.
• You'll develop and oversee the implementation of a cohesive analytics approach across the division to support decision-making and deliver actionable insights that drive business performance.
• You'll provide leadership for Data Solutions and AI activities within the division, developing strategies that enhance customer understanding and improve commercial outcomes.
• You'll lead eCommerce Analytics across Markets + Airline, working with teams to agree on architecture, tools, platforms, and ways of working to drive digital performance.
• You'll direct Customer & CRM Analytics, aligning closely with relevant teams to deliver ongoing insight that improves customer understanding and targeting.
• You'll oversee the implementation and operation of data solutions stacks, and reporting and analystics tools, ensuring alignment between analytics requirements and platform capabilities.
• You'll create scalable, practical customer segmentation and propensity models to guide marketing activities and improve customer engagement and conversion rates.

About You

• You have extensive experience in defining, developing, and optimising complex data solutions, machine learning, and analytic programmes in a multi-national retail or B2C environment.
• You possess solid knowledge of customer data platforms, data architecture, and data governance principles with experience implementing enterprise-scale data management solutions.
• You demonstrate expertise in strategic thinking within complex, international organisations, effectively engaging with diverse stakeholders and balancing competing pressures.
• You have a proven track record of optimising customer-centric and commercial models to surpass challenging KPIs and OKRs.
• You possess exceptional communication and storytelling abilities, adept at distilling complex information for audiences at all organizational levels, including senior executives.
• You're able to quickly interpret complex data and statistics, recognize patterns and determine commercial opportunities.
• You have practical experience developing effective customer segmentation models and embedding them into marketing operations.
• You have experience leading, inspiring and developing large multi-disciplinary international departments and building effective senior leadership teams.

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.