Project Manager- Ops & CX

The ideal candidate will support the Managing Director’s Office in executing transformation, governance, and performance initiatives across Damac’s customer and operational functions.

Responsibilities

• Project coordination and delivery tracking for MD Office customer and operational initiatives.
• Performance monitoring and KPI reporting across Collections, Handover, CRM, and Aftersales.
• Process improvement and documentation under a customer experience (CX) transformation lens.
• Governance, compliance, and standardization of customer operations processes.
• Cross-functional collaboration and stakeholder communication to ensure timely execution.
• Support execution of MD directives and transformation projects across customer and operations functions.
• Track departmental KPIs and operational metrics to provide clear visibility on performance.
• Prepare weekly and monthly dashboards summarizing project status, risks, and dependencies.
• Assist in process mapping and implementation of continuous improvement initiatives.
• Ensure timely follow-up with departments on actions, deliverables, and reporting requirements.

Requirements:

• 5–8 years of experience in project management, operations, or customer management within large organizations
• Bachelor’s degree in Business Administration, Engineering, or a related discipline.
• Experience with PowerBI, project management tools, and Microsoft Excel for reporting and tracking.
• Strong understanding of customer operations, handover, and service delivery processes.
• PMP or equivalent project management certification is advantageous
• Adaptable, proactive, and able to work under tight deadlines.
• Committed to maintaining governance and operational discipline.
• Excellent communication and stakeholder coordination ability.