Job Title: Technical Support Engineer
Working Model: Full-time / Remote work
Location: Ukraine
Company Overview:
Fox ESS was established in 2019, and through its world-leading team of engineers and technicians, is leading the way in power technology R&D, energy storage equipment manufacturing, IT data services, and new energy project development. We focus on providing cutting-edge distributed energy solutions, energy storage systems, and smart energy management services for residential and commercial applications.
We are now seeking a Technical Support Engineer to join our Technical team in Ukraine. This role plays a critical part in ensuring our customers receive excellent support for our renewable energy solutions.
Key Responsibilities:
- Provide technical support to customers via phone, email, chat, or on-site when necessary
- Diagnose and troubleshoot hardware and software issues related to our products
- Coordinate with internal technical and engineering teams to resolve complex problems
- Prepare and maintain support documentation, FAQs, and technical materials in Ukraine
- Maintain a high level of customer satisfaction through professional communication and problem-solving
- Report common issues and customer feedback to the product and R&D teams for improvements
Requirements:
- Fluent in Ukrainian and English (both written and spoken).
- At least 1 years of experience in technical support, electrical engineering, or a related field.
- Able to travel locally with a valid driving license.
- Excellent problem-solving abilities and customer service mindset.
What we offer:
- Be part of a fast-growing global renewable energy brand.
- Hybrid work flexibility and collaborative team culture.
- Opportunities for career growth and technical training.
- Comprehensive technical training and onboarding.
Contact info:
If you're passionate about clean energy and enjoy solving technical challenges, we want to hear from you!
Please send your resume to: [email protected]
Key Skills
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- Posted
- Oct 07, 2025
- Type
- Full-time
- Level
- Entry
- Location
- Ukraine
- Company
- Fox ESS
Industries
Categories
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