Service Delivery Manager

How would you like to work in IT & Communication, toying with cutting edge technologies and enjoying your life? Come closer to .

What we’re looking for

We looking for a Service Delivery Manager to coordinate operational activities, according to PMI methodology, assuring budget monitoring and solution delivery to the client, according to: the contract agreement, Orange quality, and performance standards.

What you’ll be doing

• Assures client interface with Technical and Commercial department during solution delivery process, introducing himself, following up periodically and escalating to stakeholders any dysfunctionality detected together with the proposed solution
• Coordinates projects and checks statuses according to PMI methodology assuring handover from delivery phase to run phase in order for post-delivery contractual SLA to be respected
• Creates, delivers and validates with the client the list and content of the contractual deliverables assuring conformity with the delivery process too
• Reports and follows up the delivery calendar agreed with the client; in case of projects monitors and assures budget use according to allocation
• Analyses project results, documents outcomes proposing solutions to do better next time
• Assures solution delivery process governance on the allocated segment
  
  

What you need to know/have

Professional Knowledge

• Coordinating projects according to PMI methodology
• Operational models for delivery and maintenance
• Financial basic knowledge
• MS Office
• English fluent
  
  

Education And Experience

• Technical university degree (Electronics and Telecommunications / Computer Science);
• Project management - two years of experience
• Nice to have: Prince2, Agile, PMI or Six Sigma Certifications
• Driver B category license
  
  

Specific Skills

• Communication
• Customer focus
• Technical expertise
• Ability to seek information
• Results orientation
• Self-development and motivating
• Initiative and pro-activity
• Adaptability and autonomy
• Resilience
• Rigor
• What’s in it for you
• Performance Bonuses – based on your results & the company’s;
• Electronic Meal Tickets - as you imagine;
• Medical & Life insurance for you - facilities for your family, too;
• #WFH & Flexible hours;
• Professional GSM subscription;
• Personal GSM subscription, also [because we believe in communication!];
• Special grants on Smartphones & devices; discounts for Orange products & services;
• Development Platforms - Orange Learning, Trainings, Career Counselling, Coaching & Career plan mentoring;
• Wellbeing Programs – we support your Zen;
• & more!
  
  

Come & work for a #TopEmployer company. You could be part of an organization where great colleagues and team spirit support your professional development.

Apply and let’s have a remote-talk.

At Orange, you can.

We encourage all candidate profiles, regardless of gender, age, race, citizenship, ethnicity, color, language, religion, social origin, genetic traits, sexual orientation, permanent or temporary disability, nationality, political choice, social category or social origins, situation or family responsibility, belonging to a disadvantaged category, membership or trade union activity.