Information Technology Engineer

Company Description

Al Waha Cars, formerly Oasis Cars, has been a trusted name in Qatar’s automotive market since 1997. As the official dealers in Qatar for Jetour, M Hero, Voyah, BAW 212, Kaiyi, and Shineray, Al Waha Cars offers a diverse range of innovative brands. With decades of experience and a strong local presence, we provide modern showrooms, dedicated service centers, and a seamless customer journey. Our focus is on quality, trust, and driving Qatar’s mobility forward.

Role Description

This is a full-time on-site role for an Information Technology Engineer based in Doha, Qatar. We are looking for two IT Engineers to join our IT team. The successful candidates will join the IT staff in Al Waha for Cars and will be based in our Service Centers. They will be responsible for handling daily support tickets, troubleshooting technical issues, and ensuring smooth IT operations to support business and service continuity.

Qualifications

·      Provide first and second-level IT support to end-users in the Service Centers.

·      Install, configure, and maintain desktops, laptops, printers, and peripheral devices.

·      Troubleshoot and resolve hardware, software, and network-related issues.

·      Support telephone systems (VoIP/analog) and maintain network connectivity.

·      Manage user accounts, email configuration, and access rights (Active Directory / Microsoft 365).

·      Ensure regular software updates, backups, and compliance with IT security standards.

·      Assist in maintaining biometric attendance systems, CCTV, and other service center IT equipment.

·      Document IT incidents, resolutions, and maintain accurate records of IT assets.

·      Coordinate with the central IT department and external vendors when required.

·      Coordinate with SAP consultants to resolve end users-related tickets.