Product Lead - CX Journey Focused

KEY ACCOUNTABILITIES:

Product Vision and Strategy:

• Specify and articulate product vision and roadmap, ensuring alignment with organizational goals

and market demands.

• Drive strategic product and technology activities to maintain competitive advantage and market

relevance.

• Establish and communicate clear product goals, KPIs, and success metrics to all stakeholders.

Roadmap Development and Execution:

• Develop and execute a customer-centric product roadmap through close collaboration with

Technology, UX/UI, and Business (Go-to-Market) teams.

• Ensure the product roadmap reflects both short-term and long-term strategic objectives.

• Prioritize and sequence development activities to optimize resource utilization and delivery

timelines.

Product Delivery and Lifecycle Management:

• Be accountable for product delivery in line with the roadmap and committed delivery dates,

ensuring timely and high-quality releases.

• Create and manage user stories and product requirements throughout the product development

lifecycle, including new features and enhancements.

• Develop and continuously improve product requirements to meet evolving goals, success metrics, and use cases.

Continuous Improvement and Optimization:

• Continuously monitor, optimize, and enhance the configuration, features, and functionalities related to the product.

• Use objective market data sources, user feedback, and analytics to drive product improvements

and minimize user friction.

• Implement A/B testing, usability testing, and other validation techniques to validate hypotheses and iterate on product features.

QUALIFICATIONS, EXPERIENCE & SKILLS:

Minimum Qualifications:

• Bachelor’s degree required – preferred focus in engineering, business, economics, marketing or

related fields

Minimum Experience:

• 7+ years of related work experience including product management, product design, or any related field

Knowledge and Skill Requirements:

• Extensive experience in product management, including developing product strategies, roadmaps, and managing product lifecycles.

• Proficiency in using product management tools such as JIRA, Trello, Asana, or similar platforms for managing product backlogs, user stories, and development tasks.

• Strong understanding of enterprise platforms and platform integration.

• Experience with Agile methodologies, particularly SCRUM; certification as a SCRUM Master is

preferred.

• Good understanding of user interface design and usability principles.

• Experience with UX/UI design, including customer journeys and conversion funnels.

• Familiarity with UX/UI design tools such as Figma, Sketch, Adobe XD, or similar for wireframing,

prototyping, and collaborating with design teams.

• Ability to prioritize user experience and implement design thinking practices.

• Ability to understand product and commercial needs, translate into functional and technical

requirements, and effectively communicate with the development team

• Good understanding of user interface design and usability, UX/UI (customer journeys, conversion

funnels) and prioritize great user experience.