(Senior) Key Account Manager

We are The Customization Group,

a global leader in mass customization, leveraging AI and automation to revolutionize the personalized products industry. With a strong international presence across Europe, North America, and the Middle East, we manufacture up to 2.500.000 unique products daily, reaching millions of customers through 20+ own online shops and 1,000+ partner stores. Our AI-first strategy drives efficiency, scalability, and innovation, keeping us ahead in a fast-moving market while growing through AI-driven acquisitions and partnerships.

Our diverse team of 700+ professionals from 40+ nationalities thrives in a culture of collaboration and ambition. Whether in our tech hubs, production facilities, or business locations, you’ll find the perfect environment to take ownership and drive impact in the future of e-commerce.

We have a brand-new opportunity for a Senior Key Account Manager. Are you passionate about building long-term partnerships with global eCommerce brands and driving their growth through innovative print-on-demand solutions? Then keep reading!

Why You Will Love Working With Us

• International experience in our globally spread Teams 🌍
• Hybrid way of working with three days in the office & two days from home 🏠💼
• Private Health insurance with a compensation package after the probation period 🏥
• Additional leave on special occasions 🎉
• Variety of packed breakfast, lunch, and snacks in the office 🍽️
• Be part of an AI-first workplace that enables everyone to drive unique business solutions through state-of-the-art technology 💡
• Valuable knowledge and excellent experience for future development 📚
• Connection with your colleagues through Team building and company events 🤝
• Competitive compensation package with annual performance-based bonuses💰
  
  

What You Will Do

• Drive growth: Develop and execute strategies with mid and large-sized international clients, managing strategic accounts to increase revenue, expand into new markets, and strengthen long-term partnerships.
• Build trusted partnerships: Act as a strategic advisor to Shopify and other eCommerce sellers worldwide, understanding their business goals and helping them scale profitably.
• Lead complex projects: Oversee large-scale integrations for our clients, global product launches, multi-market expansion, and tailored client solutions.
• Collaborate cross-functionally: Partner with Marketing, Product, Operations, and Customer Support teams to deliver seamless solutions for our clients.
• Shape processes: Identify and refine workflows to create a seamless client experience, driving stronger results.
• Represent the company externally: Meet clients in person, attend key industry events, and strengthen strategic partnerships — including occasional trips to our other offices.
• Track and improve performance: Use data-driven insights to identify opportunities, monitor KPIs, and drive results through a consultative, solution-focused approach.
  
  

Experience

Preferred Background:

• 5+ years in account management, preferably with B2B eCommerce clients.
• Ideally 2+ years of experience specifically in print-on-demand, Shopify, or related SaaS/eCommerce environments.
  
  

Hard Skills

• Strategic mindset: ability to manage complex, multi-market projects with multiple stakeholders 🧭
• Growth-driven approach: proven success in driving client growth, launching new products, and expanding into new regions 📈
• Proficiency in applying AI to optimize workflows, uncover insights, and drive business growth 🤖
• Strong technical knowledge of Shopify, WooCommerce, and other eCommerce platforms 🛒
• Fluent English (written and spoken); German language is a plus 🌍
  
  

Soft Skills

• Strong negotiation, presentation, and relationship-building skills 🤝
• Exceptional leadership and ownership skills — able to take initiative, inspire stakeholders, and confidently drive projects forward while staying closely engaged with key accounts💡
• Collaborative mindset, working seamlessly across Marketing, Product, Operations, and Support teams 🧑‍🤝‍🧑
• Clear communicator with a consultative, solution-focused approach 🗣️
• Curious, adaptable, and driven to innovate in a fast-paced international environment 🚀
  
  

We encourage you to apply, even if your experience doesn’t match every qualification listed. What matters most to us is your ability to take ownership and make an impact in a growing, dynamic environment.

One team. Millions of happy customers worldwide. Join us!

https://www.thecustomizationgroup.com/