Technical Support Engineer

We are looking for a tech support engineer in our Latvian office!

What You’ll Do:

• Help customers set up and troubleshoot video management software and related products, resolving their problems in writing, via phone, or remote assistance sessions (English)
• Diagnose technical issues by analyzing system and software logs, report bugs, and communicate with our engineers and developers to resolve the user issues on remote systems
• Guide customers through installing and maintaining our software products for desired operation
• Configure and use relevant hardware (e.g., IP cameras, security panels) and partner software (e.g., video analytics, access control) to test and document compatibility with our products
• Recommend optimal hardware/software setups based on customer needs and project requirements
• Build and test server hardware according to the specifications to host the video and data management software

What We’re Looking For:

• Strong analytical mindset and a knack for independent troubleshooting (AI tools welcome!)
• Solid knowledge of PC hardware, software, and network fundamentals
• Education in IT or similar (complete or in progress)
• Clear and fluent written/verbal English
• Experience with MS Windows OS administration
• Curiosity and eagerness to learn new systems

Great to Have:

• Prior experience as a technical support engineer
• Experience with security/CCTV/access control systems 
• Conversational Latvian/Russian
• Familiarity with video codecs, compression, audio/video data formats
• Understanding of networking protocols and tools

We’ve got for you:

• Work with a global team and live, world-changing products
• Competitive salary in line with your qualification (EUR 1300-1800/month gross)
• Bonuses, medical insurance, and social guarantees
• Support for your professional growth
• Fresh cookies, good coffee, and friendly colleagues in our cozy Riga office

We are waiting for your resume: [email protected]

Luxriot is internationally known for the Luxriot EVO video and data management platform. Our products secure critical infrastructure, military, airports, nuclear power plants, and other facilities worldwide. Find out more at https://www.luxriot.com/.