Business Analyst

A Business Analyst plays a vital role in supporting the Financial Remediation (FR) Unit by driving operational excellence and strengthening business support functions. This role is key in enhancing process effectiveness, monitoring operational performance, identifying gaps, and supporting initiatives that improve service delivery and overall business outcomes.

Working closely with cross-functional teams, the candidate will be responsible for developing operational dashboards, support activities that provide clear visibility into key decision making which enables proactive issue resolution, improves coordination across teams, and drives efficiency and effectiveness within the department.

What You'll Do

• Overseeing the monitoring of key operational metrics across portfolios and initiating corrective or improvement actions based on performance trends.
• Supporting business operations by identifying effective strategies to manage delinquent accounts, balancing customer experience with commercial priorities.
• Ensuring operational excellence using tools like Excel, PowerPoint, and Power BI to create impactful dashboards, business reports, and presentations.
• Addressing operational challenges by recommending practical solutions to improve returns from accounts in default, while managing costs and resource effort.
• Mapping end-to-end operational workflows within the Financial Remediation (FR) function to identify inefficiencies and improvement opportunities.
• Coordinating cross-functional support for the assimilation and validation of business processes and contributing to strategic planning initiatives.
• Translating operational data into actionable business insights that help guide decisions across various functions.
• Interpreting business requirements from different teams and translating them into tailored operational solutions that enhance service delivery.
• Providing timely and accurate business performance reports, including collections dashboards and ad hoc analysis to support management decision-making.
• Designing and implementing operational reporting frameworks to monitor and track performance against defined service benchmarks and SLAs.
• Demonstrating a strong understanding of collections operations, aligning support activities with broader business objectives and operational goals.

What You'll Need

• Bachelor's degree (Masters in Mathematics/Statistics) / MBA is a plus)
• Expert knowledge of PowerBI, Python and decision tree models
• Expert Knowledge on MS office VBA front-end and back-end database development, maintenance (SQL Query, Excel VBA, SAS, PowerPoint)
• Strong Analytical, logical reasoning and extrapolation capabilities and the ability to translate research and analysis into reasoned recommendations, presentations, and reports.
• Problem Identification and solving skills
• Able to present technical findings at the appropriate level for the audience

Bonus Points

• Previous experience in a Financial or banking industry.

Benefits

• Competitive salary
• Annual Bonus
• Health insurance
• Career development opportunities
• ENBD Employees' staff benefits