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Tata Communications

Engineer - Technical Support Center

Tata Communications
India · Full-time · Entry
About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Job Description

  • The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.

Responsibilities

  • Taking ownership of customer issues reported, solving their problems through by providing resolution.
  • Researching, diagnosing, troubleshooting, identifying solutions to resolve system/application issues.
  • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Ensure SLA are achieved & work proactively to maintain the same.

Desired Skill sets

  • Demonstration of problem-solving skills
  • Prior experience of providing customer service support in fast paced, high availability, 24X7 environments.
  • Maintain awareness of latest technologies in the domain

Key Skills

Ranked by relevance

high availability cloud sla
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Posted
Aug 27, 2025
Type
Full-time
Level
Entry
Location
Pune
Company
Tata Communications

Industries

Telecommunications

Categories

Information Technology

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