Network Engineer

Network Engineer

Location: Avenida Roque Petroni 999,Morumbi - São Paulo

Hybrid: 2-3Days per week.

Key Responsibilities

• Provide end-user support for LAN and WAN networks, resolving incidents and service requests.

• Perform network device replacement, configuration, and console access for troubleshooting and upgrades.

• Support planned change windows, including internet line and MPLS upgrades.

• Manage and escalate ISP tickets in Portuguese, English, and Spanish.

• Handle incident queue management in ServiceNow, ensuring timely response and resolution.

• Coordinate with ISPs and vendors for new line contracts, upgrades, and site expansions.

• Assist in the configuration, monitoring, and support of Cisco Firewalls, Switches (9200/9300 Series), and Nexus equipment in Data Centers.

• Provide basic Wi-Fi and Cisco WLC support, including troubleshooting and small-scale changes.

Requirements

• Minimum 5 years of experience providing end-user support for LAN/WAN networks.

• Strong hands-on skills in network troubleshooting, replacement, and console access.

• Experience with Cisco Firewalls, Switches (9200/9300 Series), and Nexus platforms.

• Familiarity with Wi-Fi and Cisco WLC (basic support level).

• Experience working with incident and change management systems (preferably ServiceNow).

• Ability to work effectively during change windows and planned maintenance.

• Proven experience liaising with ISPs for incident handling and service requests.

• Hybrid model of work - 3 days on-site (Morumbi SP).

Languages

• Portuguese: Native

• English: Advanced

• Spanish: Basic

Preferred Skills

• Experience in Data Center networking environments.

• Knowledge of MPLS, VPNs, and internet circuit upgrades.

• Strong troubleshooting and documentation skills.

• Ability to work independently and collaborate with global teams.