Membership Retention Coordinator

• Build loyalty and create lasting member connections
• Lead targeted campaigns to keep fans engaged
• Experience professional growth and exclusive perks
  
  

About Us

The Essendon Football Club - “The Bombers” - are a professional sporting organisation in the Australian Football League, home to several teams, including AFL, AFLW, VFL, VFLW and Wheelchair Football programs. But we’re more than the game. At Essendon, unity binds us. We firmly believe that our strength comes from standing together as One Club, embracing our rich diversity, and uniting around a shared purpose. Our passion fuels every kick, every play, and every decision.

The essence of the Essendon legacy is deeply woven into the fabric of the Australian sporting calendar, through significant events such as the ANZAC Day and Dreamtime clashes, underscoring our commemoration and connection to national identity. Our heritage sets us apart, shaping our ethos and inspiring our journey. We strive to be better every day, pushing the boundaries and relentlessly pursuing excellence. But amidst the intensity of competition, respect remains paramount. We care about our impact on others, whether it's our teammates, opponents, or our community. When we ‘Don the Sash’, we do so with unity, passion, excellence, and respect guiding our every move, Always Striving toward our next triumph on the premiership stage.

About The Role

A newly created opportunity has opened up to shape how we connect and retain our passionate member base. We’re looking for a Membership Retention Coordinator to play a key role in helping us achieve our goal of 100,000+ members. Your focus will be on keeping our members engaged, connected, and renewing year after year.

You’ll design and deliver retention strategies, lead outbound campaigns, and provide personalised support, especially to first- and second-year members, ensuring they feel valued and part of the Bombers family from day one.This role is essential to strengthening member loyalty and ensuring every interaction adds value to their journey with the club.

About You

You’re passionate about building lasting relationships and know how to spot a member at risk of dropping off before they do. With a solid background in outbound sales or membership services, you’re comfortable on the phone, can coach others, and love finding creative ways to keep people engaged.

You’ll Bring

• Strong communication, negotiation, and closing skills
• Proven experience managing retention and renewals
• A strategic mindset with the ability to analyse behaviour and trends
• A warm, member-first approach to service
• Confidence using CRMs and Microsoft Office Suite
• Experience in a sporting or member-based organisation is an advantage, with a tertiary qualification in Sport, Business or Marketing desirable.
  
  

The Perks

• Flexibility that Works for Everyone. Life doesn’t always fit into a 9-to-5 schedule, and neither do we! Enjoy hybrid work arrangements and flexible hours.
• Extra Time Off? Absolutely! On top of standard leave, EFC People get up to 10 additional leave days each year, aligning with Footy Department mini-breaks or at the discretion of our Executive Team.
• Family Comes First. We know family is your priority, and it’s ours too. That’s why we offer generous paid parental leave for both primary and non-primary carers.
• Fitness & Wellbeing Perks. Take care of your mind and body with our Wellbeing program, run in partnership with Converge. Plus, enjoy access to our state-of-the-art elite fitness facilities and heavily discounted access to Windy Hill Fitness Centre for you and your partner.
• Level Up Your Career. At EFC, we never stop learning! All team members have access to the EFC Elevate Program, with face-to-face and online learning designed to support your professional growth.
• And That’s Not All! Enjoy exclusive discounts from our Commercial Partners, plus two Flexi Home & Away memberships giving you access to all Essendon home & away games at Marvel Stadium and the MCG. Add in free onsite parking at our state-of-the-art HQ, The Hangar, and exclusive inner sanctum events and experiences!
  
  

Please keep reading...

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalised folks tend to only apply when they tick every box. So, if you think you have what it takes, but don't currently meet all the criterial, please still consider applying.

At the Essendon Football Club, we are committed to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and empowered. We welcome candidates of all backgrounds, experiences, and perspectives to join our team. Our goal is to create an environment where everyone can thrive and contribute their best work.

To Apply

Please submit your application as soon as possible as shortlisting will commence immediately. Please include in your cover letter why you are a great fit for this role, and why you want to work with Essendon Football Club. Cover letters should be no more than one page, outlining what you can bring to this position.

With our commitment to promoting and protecting the safety and wellbeing of children and young people in our care, we undertake several screening processes to ensure this commitment is upheld. This includes ensuring all our people hold a valid employee Working with Children/Vulnerable People check and a satisfactory criminal history record check.

All applications will be treated with respect and confidentiality, and we endeavour to provide timely responses.

We politely ask not to be approached by recruitment agencies at this time.