Account Manager (LATAM market)

About Scorum

Scorum Group is an international product company in the gambling sector. We specialize in B2B services, delivering two primary products, Aviatrix and ZingBrain AI. Our mission is to empower gambling businesses worldwide by streamlining their operations and elevating the player experience with groundbreaking features.

Who we're looking for

Aviatrix is seeking an experienced Account Manager based in LATAM, who is fluent in both Spanish and English (Portuguese is a plus) and has a strong background in the iGaming or gambling industry.

If you have a passion for building relationships, driving customer engagement, and are ready to work closely with partners, this role is for you. You'll be at the forefront of our client interactions, helping to monitor activity, retain customers, and collaborate with internal teams to ensure smooth operations. If you're highly organized, results-driven, and ready to travel for business trips and events, we'd love to hear from you!

Key responsibilities

• Communicate with partners, provide support, answer their questions, and resolve issues related to their accounts. Assist customers with technical inquiries, provide information about new features and promotions, and help resolve any problems that arise.
• Monitor clients' activity on the platform. Analyze data on customer behavior, such as a number of players, frequency of play, betting volumes, and winnings/losses, spikes, or drops. This helps us together to identify which accounts exactly may require additional support or be interested in new offers.
• Sales and customer retention: work on increasing and retaining customers. Offer personalized deals to partners, run promotional campaigns, or organize special events.
• Cooperate with other departments within the company, such as marketing, design and finance team, integration management and technical support.
• Present company products and services on business trips, conferences and networking events.
  
  

Expected skills

• 2+ years of experience as an Account Manager in the iGaming/Gambling industry (experience with casino game providers is a plus).
• Excellent communication and interpersonal skills, with the ability to build strong relationships.
• Results-oriented, highly organized, and detail-focused.
• Proven ability to collaborate effectively with cross-functional teams and management at all levels.
• Fluent in Spanish and English, both written and verbal (Portuguese is a plus).
• Willingness to travel for business trips and events.
• Proficient in digital platforms, including Hubspot, Jira, and Confluence.
  
  

Hiring process

Application > Preliminary call > Hard skill interview > Soft-skills interview > Reference check (optional) > Offer

Our benefits

Wellness program

• Wellness Day: 4th Friday off monthly
• Medical compensation
• Compensation for sports activities
• Well-being webinars and workshops
  
  

Work & life balance

• Remote work
• 21 working days of vacation
• 5 personal days per year
  
  

Professional development

• English speaking club
• Language learning bonus €150 per month
• 80% paid professional employee training
• Provided tech equipment
  
  

Extra advantages

• €150 for the arrangement of the workplace
• Bonuses for significant events and additional personal days if necessary
• Offline and online company parties and team buildings
  
  

Why work at Scorum?

Joining Scorum means becoming a part of a company that prioritizes steady progress, efficiency and innovation. Our growth is consistent and thoughtful. We avoid sharp leaps in employee expansion, as we're striving to ensure the correct establishment of processes and smooth development. This approach allows us to maintain a stable environment and makes Scorum a standout place to advance your career in the gambling industry.

Our product portfolio

Aviatrix, crash-game with NFT-based rewards, gained global traction and won industry awards last year

ZingBrain AI personalizes casino content using machine learning to boost revenue

Blockchain platform for global sports fans, providing diverse multilingual content