User Experience Researcher

One of our key energy-sector partners is looking for a freelance UX Researcher/Designer to shape the user experience across their websites. You’ll lead in-depth research, run high-impact workshops, and design information architecture and navigation that serve millions - directly contributing to Europe’s energy transition. This is a strategic, user-focused role with tangible operational impact.

Details

• Position: UX Researcher OneCMS
• Duration: 12-months (likelihood of a multi-year scope extension)
• Location: Brussels (hybrid) with occasional travel to Berlin
• Hybrid: 2 days a week on-site
• Day rate: €(Negotiable & Competitive)
• Languages: English (mandatory). German/Dutch/French a plus
• Start: ASAP | Contract: Full-time, long-term freelance

Key Responsibilities

• Lead end-to-end UX research and maintain a structured research repository
• Plan & facilitate workshops with business, IT, and end-users
• Identify user needs and pain points through interviews, surveys, user tests, and analytics (Matomo, heatmaps)
• Create personas, experience maps, user journeys, IA, navigation models, wireframes, and flows
• Collaborate with UI designers and stakeholders to ensure consistency with the design system
• Present concepts and rationale to diverse stakeholders and contribute to UX Chapter activities

Must-Have Skills

• 7+ years applying design thinking in agile projects
• 7+ years with qualitative & quantitative research methods
• 3+ years in interaction design & information architecture
• Strong Figma skills, analytics experience (Matomo/heatmaps)
• Excellent facilitation, communication, and stakeholder management
• Formal UX qualification (master’s or certification)

Why This Role Matters

This company operates at the heart of Europe’s electricity network. Your work will help deliver clear, impactful digital experiences that support a sustainable, reliable energy infrastructure in Belgium and Germany.

Interested? Send your CV/portfolio (Figma links welcome).