User Experience Designer

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

What does a successful UX Designer do at Fiserv?

You’ll work closely with product managers, engineers, and stakeholders to turn complex workflows into elegant, easy-to-use designs across our customer portals, merchant onboarding, and payment flows. Hands-on, experienced UX Designer who’s passionate about designing seamless experiences that solve real user problems.

Work Type: Fixed Term Employment(12 Months)

Job Location: Melbourne/Brisbane

What You Will Do:

• Lead end-to-end UX design process — from discovery and wireframes to high-fidelity prototypes
• Translate complex business requirements into thoughtful and scalable user journeys
• Conduct user research, usability testing, and interpret feedback to guide design decisions
• Collaborate closely with developers and product teams to ensure design intent is carried through to build
• Own the design system and help build consistent UI patterns across web and mobile
• Create artefacts like user flows, journey maps, and interaction models to communicate ideas clearly
• Champion a design thinking approach and user-first mindset across the company

What You Will Need To Have:

• 5+ years of UX/UI experience, ideally in fintech, SaaS, or product-led businesses
• Strong portfolio showcasing user flows, wireframes, prototypes, and final designs
• Proficiency in Figma (or equivalent), usability tools, and modern design systems
• Ability to balance user needs with business goals in a fast-paced environment
• Strong communication skills — able to confidently present ideas to cross-functional teams
• Familiarity with accessibility standards and responsive design best practices
• Experience working in Agile teams and/or fintech environments

Why Join Pinch(Part of Fiserv):

• Be part of a small but mighty team making a real impact in the payments space
• Opportunity to shape the product experience from the ground up
• Work with passionate people in a supportive, fast-moving environment
• Backed by Fiserv, with the agility of a startup and the stability of a global company

What You Should Know About Us

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.

Our Commitment To Diversity And Inclusion

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.