Assistant Director (Digital Product and Delivery), Future Systems Team (2-year contract)

IPOS International, a wholly owned subsidiary of the Intellectual Property Office of Singapore, aims to catalyse industry and enterprise growth by providing IP expertise. To achieve this, we will offer committed and passionate individuals a place where their talent and opinions are valued. To succeed as an organisation, we believe in empowering individuals while working as a team of professionals with honesty and displaying integrity as core values. We invest heavily in our people so that they get the training and development they need to succeed.

How You Can Contribute

We are seeking a proactive and technically competent IT Project Manager to lead digital transformation initiatives. The ideal candidate will oversee the design and development of enterprise-level platforms that enhance service delivery and user experience. You will be responsible for managing the implementation of digital solutions that may include public-facing interfaces, internal backend systems, CRM capabilities, lead generation tools, and integrated business operations. A strong background in UX/UI design and implementation is essential, as you will be expected to champion user-centric approaches across various digital projects.

Key Responsibilities

Project Management & Delivery

• Lead and manage the full lifecycle of digital transformation projects, from initial scoping and vendor selection to design, implementation, testing, rollout and maintenance.
• Define and manage project timelines, deliverables, and milestones; ensure alignment with business goals and user needs.
• Translate user and business requirements into actionable technical specifications.
• Prepare project reports and communicate status to stakeholders and leadership.
• Coordinate with design and development teams to ensure quality delivery.
• Lead usability testing and iterate on feedback to improve system effectiveness.
  
  

Vendor & Stakeholder Engagement

• Evaluate and engage vendors and technology partners for platform delivery.
• Serve as the key liaison between business units, technical teams, and external partners/vendors.
• Manage vendor contracts and service level agreements.
• Coordinate UAT and implement feedback loops.
  
  

Data Migration & Integration

• Oversee the migration of existing content to a CMS platform.
• Ensure seamless integration between various business systems.
• Manage the development and enhancement of digital platforms and solutions.
  
  

Quality, Risk, and Compliance

• Ensure compliance with IT security frameworks, privacy regulations, and accessibility standards.
• Identify and manage project risks through appropriate mitigation planning.
• Implement quality assurance processes across project deliverables.
• Ensure adherence to procurement policies and guidelines.
• Facilitate internal and external audits of project deliverables and processes.
  
  

Financial Management & Governance

• Develop and manage project budgets and resource allocation.
• Monitor and control project expenditure against approved budgets.
• Track and report on project costs and variances.
• Maintain proper documentation for audit purposes.
• Ensure compliance with procurement policies and guidelines.
  
  

Job Requirements

• Bachelor’s degree in Information Technology, Computer Science, Design, or a related field.
• At least 5 years of experience leading digital platform or web application projects.
• Proven experience in CMS-based platforms and CRM integration.
• Track record in vendor management and stakeholder communication.
• Familiarity with appointment scheduling and/or e-services platforms
  
  

Preferred Attributes

• Hands-on experience in UX/UI design, including wireframing, prototyping, user testing, and design tools.
• Experience in IP services, legal-tech, or professional service portals.
• Background in Agile or hybrid project management methodologies.
• UX/UI or product design certification.
  
  

To apply for this position, please email your CV to [email protected]

We regret to inform that only shortlisted candidates will be notified.