Network Engineer

Job Overview:

As part of the ICT Technical Assistance Centre (TAC), you will provide top-tier post-sales technical support to customers across Europe. Your role is vital in ensuring seamless setup, configuration, and maintenance of critical IT systems, networks, security infrastructure, wireless systems, and surveillance systems. You will be the second point of contact for customer inquiries, troubleshooting, and issue resolution, ensuring compliance with SLAs and delivering exceptional customer service. Technical training will be provided.

Key Responsibilities:

• Act as the second-line technical support for customers, responding to queries, diagnosing issues, and ensuring timely resolutions through the helpdesk ticketing system.
• Assist with the setup, configuration, and ongoing maintenance of servers, storage systems, desktops, audio-visual equipment, printers, software, networks, routers, switches, firewalls, wireless controllers, access points (APs), and CCTV systems.
• Perform fault diagnosis, collect logs, and collaborate with system and equipment providers to resolve issues.
• Coordinate and manage 3rd-party engineers for onsite troubleshooting at customer locations.
• Oversee asset and resource management, including the delivery of equipment.
• Travel within Europe may be required.
• Ensure adherence to network security protocols and data protection processes.