Technical Support Engineer (Hybrid)

A DAY IN THE LIFE

Do you measure your success by the success of your customers? At Duda (www.duda.co), we are driven by our desire to empower our customers with the most innovative tools for creating, managing and cultivating the online presence of their SMB customers.

We are looking for a Technical Support Engineer to join our team in Florianópolis. If you are passionate about using your technical skills to solve customer issues, have proven knowledge of HTML/CSS/Javascript and are looking to help build a world-class customer support team, then this is the perfect opportunity for you!

WHAT YOU’LL DO:

• Respond to customer support inquiries via chat, phone and email promptly and accurately
• Handle technical escalations and collaborate with peers to coordinate solutions
• Promote Duda’s product features and assist customers in adopting Duda’s products for long-term success
• Engage with customers to ensure all Duda functionalities and offerings are fully utilized
• Advocate for customers needs and contributing to our growing knowledge base of articles and videos
• Work cross-functionally with Sales, Product, QA, and Account Management teams to support Duda’s diverse customer base

As part of our Customer Success team, you will also help drive product adoption, share best practices and implement growth and optimization strategies to drive maximum value and success with new and existing Duda customers.

WHAT YOU BRING:

• Advanced proficiency in written and spoken English is required
• Knowledge of HTML/CSS/Javascript or other object-oriented languages as well as the use of API’s
• Experience with CRM & Marketing tools, Google Analytics, Ads, and CWV is beneficial
• A Strong technical curiosity and a drive to understand how things work
• An Empathetic, customer-oriented mindset and confidence in solving customer inquiries effectively
• 1+ years of experience providing exceptional customer support in a SaaS or technical software company

WHO WE ARE AND WHAT WE DO

Duda is the leading web design platform for professionals, serving freelancers, digital agencies, large hosting companies, and SaaS platforms worldwide. Our platform powers over 18 million websites, and we've partnered with major industry players like TripAdvisor, GoDaddy, and more!

We are headquartered in Louisville, Colorado, with offices in Tel Aviv, Israel; London, UK; Quebec, Canada, and Florianópolis, Brazil.

Please note: Envie uma versão em inglês do seu currículo ao se inscrever. Observe que todas as entrevistas serão feitas em inglês. Candidatos devem ter residência e disponibilidade para trabalhar presencialmente - terças, quartas e quintas - em nosso escritório de Florianópolis.

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