Client Support Specialist (Technical)

Overview

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.

Position summary

Shift4 is seeking a Client Support Specialist to provide top-tier technical support for Shift4’s suite of POS (point-of-sale) software and hardware products.

The Client Support Specialist will be responsible for the happiness and success of the clients. Their focus will be providing Tier 1 technical support (Android and/or iOS) which is predominantly handled via the phone but can also be through chat, email and self-service. The specialist will be responsible for providing excellent customer service, being technically accurate, ensuring proper documentation and all communication with the client.

What will you do?

• Work with customers to understand and provide answers to issues and commonly asked questions about our product
• Handle a high volume of client support requests via multiple channels, mainly incoming calls
• Provide top-notch customer service and provide technically accurate resolutions
  
  

What are we looking for?

• Fluent English speaker to talk to our customers from United States
• A ‘night-owl’ who thrives working evening and night shifts and can work full time
• People person who efficiently manages customer’s expectations and turns around even the most tense situations
• Tech savvy and problem-solver at heart
• Energetic personality who is able to stay calm and collected under pressure
  
  

Benefits

• A growing innovative company with a friendly atmosphere
• Social responsibility initiatives
• Creative, people-oriented, encouraging working environment
• We also have our library, and anyone can order new books
• Office in the city center with parking for cars, bicycles, and scooters
• Private health insurance
• Additional vacation days for each year spent with us
• Annual bonuses for the achieved results
• Employee referral program
  
  

Salary depending on experience (from 1575 EUR gross) and additional payment for night hours shift (up to +30%).

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.