Business Analyst - ServiceNow

Role : ServiceNow Business Analyst (Telecom Domain)

Location : Sydney & Melbourne

Mode of hiring: Contract (Initially 6months, possibility of extension)

Job Responsibilities

• Captures business and user requirements (as stories for agile shops)

• Ensures requirements are understood, developed, tested, and delivered to specification

• Owns the relationship with project stakeholders to identify, prioritize, model, and document business, process, and data requirements

• Represents project stakeholders throughout planning, development, and release processes

• Works with the platform team to develop release estimates

• Supports the testing effort

• Works with stakeholders to drive adoption

• Define processes across Customer/IT/Employee workflows.

• Fluent in both written and spoken English

• Minimum 3 years of experience in process design across ITSM Or Customer Service Management/ Field Service Management/ HR Service Delivery

• Must have strong ServiceNow technical knowledge