IT Support

French Language Mandatory

Job Description

• Minimum 2 yrs hands on experience as deskside/Onsite support/local IT engineer

• Experience in Providing Hands & feet Support for Network and Datacenter Equipment's/Devices 

• Strong Microsoft Operating System installation(Win 7 & Win10) and troubleshooting skills

• Strong experience in troubleshooting MS office (Outlook, Word, Excel, PowerPoint etc.)

• Strong desktop support knowledge including hardware, software, and networking concepts

• Strong skills in Desktops, Workstations, Notebooks and Printers and Handhelds 

• Basic understanding of Audio/Video equipment and conference room setup

• User account creation for Active Directory, Exchange Mailboxes, Distribution lists

• Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools tool. Escalations 

• Troubleshoot and assist end users with mobile device setup, activations and performance issues.

• Handheld – Blackberry, Android & IOS support knowledge

• Strong Customer service skills

• Strong written and verbal communication skills

• Good Understanding of ITIL processes

• Hand on Experience on ITSM tools like Service Now

Soft Skills

-    Excellent communication and conversation skills (Verbal and Written)

-    Good documentation skills

-    Good working knowledge of MS OFFICE (Including MS Project and Visio)

-    Should have a great customer handling skills

-    Able to handle unforeseen situations

-    High level of acceptance