Desktop Support Engineer

Job Title: Deskside Technician I

Job Type: Full-Time

Location: Dubai (Onsite)

Job Summary:

We are seeking a proactive and technically skilled Deskside Technician I to provide on-site IT support for end users. This position requires resolving technical issues directly at the user’s location and may also involve remote troubleshooting. The technician will work closely with the Service Desk and other IT support teams under the IMACR contract framework to ensure timely and effective problem resolution.

Key Responsibilities:

• Respond promptly to computer-related service requests and incidents.
• Troubleshoot and support Lenovo desktops and laptops (hardware and software).
• Setup, configure, and deploy Apple iPads; MobileIron experience is a plus.
• Resolve Windows 7 operating system errors.
• Perform IMAC tasks (Install, Move, Add, Change) and desk relocations.
• Execute basic network troubleshooting and diagnostics.
• Proficiently support Microsoft Office 2010 Suite, including Skype.
• Understand and support McAfee Endpoint Protection software.
• Accurately log and track service requests and incidents.
• Apply basic knowledge of Microsoft Active Directory.
• Implement virus detection and removal procedures.
• Diagnose and resolve issues with printers and peripheral devices.
• Provide hardware installation and upgrade services (e.g., memory, hard drives).
• Support critical engineering applications used within the organization.

Required Skills & Experience:

• Minimum 1 year of experience in an IT support or deskside role.
• Solid understanding of PC hardware, peripherals, and operating systems.
• Experience with imaging systems and desk relocations.
• Basic networking knowledge.
• Clear understanding of endpoint protection tools and virus eradication processes.
• Strong working knowledge of Microsoft Office applications.
• Experience with Active Directory basics and account management.

Personal Attributes:

• Strong customer service orientation.
• Excellent communication skills, both verbal and written.
• Ability to explain technical issues to non-technical users.
• Highly organized and able to multitask efficiently.
• Self-motivated and able to work independently.
• Flexible and adaptable to changing priorities.
• Team player with a collaborative mindset.
• Bilingual in English and local is highly desirable.