Network Support Engineer

💼Job Title: IP NOC Helpdesk

👨‍💻Job Type: Freelance

📍Location: Brussels, Belgium

💼Work regime: Hybrid

🔥Keywords: Helpdesk, L2 support, CCNA, LAN, WAN, and Network

Sector: our client is a leading company in the energy sector, renowned for its expertise in transmission and distribution networks. It plays a vital role in ensuring the reliability and efficiency of electricity supply across regions. With a commitment to innovation and sustainability, this company invests in cutting-edge technologies to optimize grid operations and integrate renewable energy sources.

What you'll do:

Front Desk Operator Responsibilities:

• Handle calls and emails, take action on simple tasks, and escalate complex issues.
• Monitor Datacom networks (PDH, SDH, DWDM, VOIP, IP/MPLS, LAN) and verify alarms.
• Perform Level 1 incident management: troubleshoot, apply workarounds, and escalate as needed.
• Manage configuration and standard change requests; coordinate with internal teams.
• Support planned works: monitor subcontractor activities, apply changes, and restore configurations.

Back Office Responsibilities (Progressive Role):

• Plan and coordinate fiber interventions with internal teams and third parties.
• Prepare for planned works: analyze network impact, coordinate with stakeholders, and implement redundancy.
• Handle Level 2 incident management and vendor coordination.
• Support and manage Datacom infrastructure projects.
• Maintain documentation, share knowledge, and contribute to process improvements.

What you bring:

• You are fluent in Dutch or French, with a good knowledge of the other language. You have a good working knowledge of English. (this is an absolute must!)

• should hold a bachelor’s degree in electronics, ICT or telecommunications, or have equivalent technical experience in this field,
• must have already a few years of experience as a Helpdesk officer or Network Operations Support
• must have an all-round practical and operational knowledge of modern LAN and WAN networks and their management: PDH, SDH, DWDM, Ethernet, IP/MPLS, VOIP,
• must be motivated to continuously refine and broaden his/her technical knowledge of Datacom networks and their management,
• needs to be able to work independently and methodically, to set the right priorities, have a sense of responsibility and can assess risks accurately,
• needs to be customer-oriented and cope well with stress,
• must be flexible and approachable (tasks may be suddenly interrupted by urgent operational issues),
• must be able to work in a complex organizational environment,
• must be able to cope with a combination of different network environments and tools,
• must have good communication skills for interacting (mostly via phone) with other colleagues, departments, suppliers, service providers, …

A little about us:

Innova Solutions is a diverse and award-winning global technology services partner. We provide our clients with strategic technology, talent, and business transformation solutions, enabling them to be leaders in their field.

• Founded in 1998, headquartered in Atlanta (Duluth), Georgia.
• Employs over 50,000 professionals worldwide, with annual revenue approaching $3.0B.
• Delivers strategic technology and business transformation solutions globally.
• Operates through global delivery centers across North America, Asia, and Europe.
• Provides services for data center migration and workload development for cloud service providers.

Awardee of prestigious recognitions including:

• Women’s Choice Awards - Best Companies to Work for Women & Millennials, 2024
• Forbes, America’s Best Temporary Staffing and Best Professional Recruiting Firms, 2023
• American Best in Business, Globee Awards, Healthcare Vulnerability Technology Solutions, 2023
• Global Health & Pharma, Best Full Service Workforce Lifecycle Management Enterprise, 2023
• Received 3 SBU Leadership in Business Awards

Stevie International Business Awards, Denials Remediation Healthcare Technology Solutions, 2023