Senior Service Delivery Manager

We are looking for SDM in Stockholm with 12-14 Years of experience

Job Description:

Key Responsibilities:

• Lead and manage digital service delivery teams to ensure timely and effective delivery of digital solutions.

• Develop and maintain strong relationships with clients, serving as the primary point of contact for digital service-related inquiries.

• Monitor digital service delivery performance, identifying areas for improvement and implementing digital solutions.

• Collaborate with internal teams to ensure alignment and support for digital service delivery objectives.

• Prepare and present regular reports on digital service delivery performance to senior management.

• Ensure compliance with company policies, procedures, and industry regulations related to digital services.

• Drive continuous improvement initiatives to enhance digital service quality and efficiency.

• New Business Development support to sales team.

• Experience in Data and AI related projects.

Qualifications:

• Bachelor’s degree in Business, IT, Digital Marketing, or a related field.

• Proven experience in service delivery management with a focus on digital services.

• Strong leadership and team management skills.

• Excellent communication and interpersonal skills.

• Ability to analyze digital data and generate actionable insights.

• Familiarity with digital service delivery frameworks and methodologies (e.g., Agile, DevOps).

• Problem-solving skills and a proactive approach to managing digital challenges.

Preferred Skills:

• Experience in [specific digital industry] is a plus.

• Certification in digital service management frameworks or methodologies.

• Knowledge of digital marketing tools and platforms.