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Resume.ae- Division of Amourion Group

Technical Support Engineer

Resume.ae- Division of Amourion Group
United Arab Emirates · Full-time · Entry
Job Title : Technical Support Engineer

Category : Engineering

PENTABELL

Posted Date : 05/05/2022

Job Description

  • Provide technical support and handling urgent escalation from external or internal customers or users in production environment with high-volume of transaction traffic. Strong collaboration, communication and interaction with all stakeholders including customers, product manager, developer and management team.
  • Analyse service ticket data, identify incident root cause, draft Root Cause Analysis (RCA) report and follow possible maintenance for system-level improvement.
  • Work closely with product and developer teams in global offices, participate and follow up in iteration, release and roadmap planning timely.
  • Very flexible with capability to prioritize multiple incidents and deadlines to facilitate well in a fast-paced, rapidly evolving organization.
  • High responsibility in continuous improvement in service quality and efficiency.
  • Ability to provide coaching, training, identification, optimization and documentation of the customer or business support processes.

Requirements

  • 2-5+ years of experience in similar roles - e.g. Technical Support Engineer, SL3 Engineer, Application Owner, etc.
  • Good communication in English and Mandarin (both spoken and written)
  • Must have strong capabilities to identify, analyze and resolve problems logically and systematically
  • 3+ years Unix/Linux with shell scripting, etc
  • 2+ years databases experience (Oracle, MySQL)
  • 2+ years Web or App related project support experience with HTTP protocol, JavaScript, RESTful, Json, Web Service, TCP/IP, Linux/Unix
  • Understanding of software development methodologies and coding standards
  • Experience with software application debugging and troubleshooting
  • Experience with could services such as AWS and/or AliCloud
  • Familiar with technical support process and escalation management
  • Passionate with technical support to solve complicated customer issues
  • Ability to present or speak fluently to engineers, product manager and customers
  • BS/MS in Computer Science, Math or related scientific disciplines
  • Knowledge and experiences in trading and derivatives is a great plus
  • Background in Software Development is a plus

Benefits Offered : As per the UAE law

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Key Skills

Ranked by relevance

product manager shell scripting javascript oracle aws
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Country Guide

United Arab Emirates

Tax-friendly regional tech hub

Posted
Jun 19, 2025
Type
Full-time
Level
Entry
Location
Dubai
Company
Resume.ae- Division of Amourion Group

Industries

Writing Editing

Categories

Information Technology

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