Project Operations Manager

We're looking for a Project Operations Manager to lead and evolve the systems that keep Today running smoothly. You'll ensure we're resourced wisely, working sustainably, and set up to deliver meaningful impact.

About The Role

As our Project Operations Manager, you'll be a key strategic conduit across Today's business and delivery operations. You'll work with a multidisciplinary team of designers, developers, strategists, producers and researchers to ensure projects are set up for success—from the way we resource and contract, to the rhythms and systems that support our work.

You'll bring structure, foresight and momentum to our operations, leading resourcing, maturing our internal systems, and making our performance more visible and predictable. You'll help us grow sustainably by balancing commercial outcomes, team wellbeing, and service quality.

You'll also work closely with the People, Delivery, and Commercial teams to create conditions where our people thrive and our projects hum. You'll be someone who gets energy from bringing clarity to complexity, solving operational puzzles, and making things work better for everyone.

Your focus

• Leading a high-performing, proactive resourcing system
• Improving the internal project experience alongside the People team
• Managing client contract workflows end-to-end
• Increasing visibility of business and project performance metrics
• Evolving scalable systems and processes for a growing, distributed team
• Supporting the implementation of a refreshed project cost model
• Contributing to operational strategy and business improvement projects
• Exploring new tools and approaches (including AI) to strengthen how we work
  
  
  

Requirements

You will demonstrate

• Experience in operations, project delivery or resource management in a design, tech or creative business
• Strong capability in capacity planning, workload management and commercial forecasting
• Confidence managing systems, tools and processes that support project and business performance
• Great judgement and attention to detail when it comes to contracts, scopes and business risk
• A track record of improving operational systems in fast-moving environments
• A human-centred mindset and ability to collaborate across disciplines
  
  

You will also bring

• A love of solving problems and getting things humming
• A thoughtful, proactive and generous approach to team wellbeing and collaboration
• The ability to guide teams through change and ambiguity with clarity and care
• A desire to build smart, scale-ready systems that make life easier for everyone
• An appreciation for good design and the value of cross-disciplinary work
  
  
  

Benefits

About Today

We're Today, Australia's most awarded social impact agency. We use design and technology to make change happen at pace and scale.

We work across mental health, climate, justice, housing, education, and more—tackling society's most important challenges in partnership with the people they affect most.

Our team includes strategists, researchers, designers, technologists, and makers of all kinds, and we work across the country with people from many backgrounds and experiences. Learn more about our values and work at today.design/careers.

Our commitment

We're an inclusive employer. We actively seek applications from Aboriginal and Torres Strait Islander peoples, people with disabilities, those from culturally and linguistically diverse backgrounds, mature age workers, and the LGBTIQA+ community.

We understand that people don't always apply unless they meet every criterion. If this role speaks to you, we encourage you to apply.

If there's anything we can do to make the application or interview process more accessible for you, please let us know. We're happy to accommodate your needs.

Why Today?

• You'll work on meaningful, community-focused projects
• We offer a flexible, inclusive work environment and generous leave policies
• You'll be supported to grow through a strong career framework and learning culture
• We prioritise your well-being with a thoughtful benefits program
• You'll help shape a growing business with big ambitions
  
  

The details

• Full-time role
• Melbourne-based role
• Hybrid, but the expectation is the majority of your week is in-studio
• Some travel interstate to visit studios/clients is required (e.g. a few days per month)
• You must be legally able to work in Australia without restrictions