Business Analyst

Business Analyst – Payments Expert

Location: Onsite in Luxembourg

Contract: 6-month initial mission

Start Date: ASAP

Our client, a prestigious and highly reputable financial institution, is urgently seeking an experienced Business Analyst to join their payments department. This role is offered on a consultancy basis and will focus on developing and managing payment-related products and services.

Key Responsibilities:

• Participate actively in agile/scrum ceremonies, including stand-ups, refinements, reviews, and retrospectives.
• Designing user stories, writing business requirement documents and test books and then participating in the testing.
• Perform in-depth data analysis to drive continuous improvements in user experience and monitor customer satisfaction.
• Manage stakeholder relationships, ensuring products and services align with regulatory and compliance standards.
• Stay up to date with market trends and emerging products/services in the payment’s domain.
• Support issue resolution by handling and addressing customer complaints effectively.

Required Skills & Experience:

• Fluent in both French and English (spoken and written).
• Minimum 3 years’ experience as a business analyst.
• Minimum 3 years’ experience in the payments sector, with knowledge of key areas such as SEPA, SWIFT, MT/MX conversions, card payments, or cash management.
• Background in the financial services industry is required.

Additional Information:

This is an urgent requirement.

Only candidates currently based within the EU can be considered due to time constraints.